Customer Testimonials


We pride oneself on customer service and we strive to make all our clients happy. Here is what some of our customers had to say about us.

I stand by my testament to the Sof-Pac® Bags, as some 2 years ago now we purchased more Sof-Pac® Bags from Iceepak Australia. We are very happy with the quality, they are used on a daily basis and they still look like new after all this time.

Tracey TuohyBaw Baw Shire Council

We are so happy with the SP018 Sof-Pac® Bags especially out in the country where most of our volunteers are elderly. The Sof-Pac® Bags are so light it really makes a big difference for the volunteers to carry. Also in the hot , hot weather, when we send out a cold meal (salad) we are finding the temperature is holding until they are all delivered. Very comforting to know!

Thank you

Micelle SmithWondai Meals on Wheels

Baw Baw Shire Council has been using the Sof-Pac® Bags supplied by Iceepak since November 2009. I would like to offer the following comments:

  • The Sof-Pac® Bag are very durable and stand up to constant daily use, in and out of vehicles etc.
  • Having used the Sof-Pac® Bags for hot and cold meals they keep excellent temperature of the meals.
  • It is particularly useful having the name slot on the top of the eskie.
  • Iceepak are excellent to deal with in all circumstances.
  • Orders are processed promptly, nothing seems too much trouble.
  • We have had one issue in the years I have dealt with Iceepak, this issue was resolved quickly and professionally.
  • Baw Baw uses the internal liners for the eskies, this assists with cleaning.
  • We choose not to use straps for OH&S reasons and the presentation of the meals.(Not being tipped up)
  • We have recently commenced using the smaller lunch packs available also, these are proving very successful.

In short, I would highly recommend Iceepak and would be happy to be contacted personally if you require any further information.

Kind regards

Tracey TuohyVolunteer Officer, Baw Baw Shire Council

Last season a silver carry bag and a box of ice packs was kindly donated to Nobby's Beach SLSC. Throughout the season these ice packs were used on our weekend patrols both on the beach and in the First Aid Room. We have also used the carry bag filled with ice packs at carnivals, where the ice stays frozen all day. 'No more melting ice'. We have received very positive feedback from our patrolling members regarding the ice packs. They are easy to use, can be rinsed off in water and refrozen for the next patrol. These ice packs can be applied directly to the skin. They can be large enough to wrap around an arm or leg for injuries and muscle soreness. They can also be used in larger sizes to cover a patient suffering from heat exhaustion. The ice packs come in the 10 metre roll that can be cut to any size you desire and are 97% purified non-toxic water so are not harmful to the skin in any way. Nobby's Beach SLSC would recommend its use by any surf club for patrols, carnivals and First Aid Rooms.

Greg MitchellPresident, Nobby's Beach Surf Life Saving Club Inc.

I just want to drop you a note to mention how happy we are with the Sof-Pac containers. Our volunteers have been using the Sof-Pac insulated containers for delivering meals to our meals on wheels clients. They comment just how good they are compared with the normal esky. They keep cold foods cold and hot foods hot right till the last delivery. This is why the Hospital Auxiliary is purchasing another large and another small Sof-Pac for the volunteers. They certainly work well.

Helen AbdyOperational Officer, Treasurer Monto Hospital Auxiliary

We wish to order another 2 x (two) only SP009 with flip lid, together with the washable insert for SP009F and the shelf/spacer SP009, similar to our previous order. Please accept this e-mail as confirmation of our order - payment will be made on delivery of invoice. This product has been working really well with our meal distribution.

With thanks,

Margaret EvansSupervisor, South Perth Senior Citizens Centre

I am writing to thank you for introducing the Iceepak system to Meals on Wheels in Caloundra. Since first trialling the insulated boxes and ice sheets, we have continued to be amazed at how well the system works, both keeping food Hot and/or Cold.

As you know, we have tried a number of systems for transporting meals throughout Caloundra City and, because of the long distance involved in our delivery area, all have proved to be less efficient than desirable. I am delighted to say that Iceepak fill the bill nicely, maintaining hot meals at the required temperature and keeping cold meals and desserts chilled to the point of delivery. I would have no hesitation in recommending Iceepak to any organisation which requires food to be transported and maintained at a constant temperature, be it hot or cold. Thank you once again for all your assistance.

Yours faithfully,

Sharyn BonneyPresident, Meals on Wheels Caloundra Inc

Dalby Meals on Wheels have been using the new Sof-Pac eskies for a few months now and are very happy with them. Meals stay much hotter than in the old eskies for much longer. In addition, the meals are easier to stack in the Sof-Pacs. Most of our volunteers have commented favourably. Thank you.

Yours truly,

Terrie MaidenSecretary/Coordinator, Dalby Meals on Wheels Inc

Thank you for delivery of our carton of Cryopak blankets which we are using as insulation in our hot and cold "Meals on Wheels" transport bags. They are working really well maintaining the cold meals below 5 degrees and the hot meals over 60 degrees during delivery.

They are easy to clean, do not take up too much space and are light which for us is important.

Regards,

Anna BuddoFood Services Co-Ordinator, Gladesville Community Aid and Information Service Incr

We strongly believe our players deserve the best treatments and continually strive for improved methods. This product can be used on any area of the body effectively. A special purpose bag is provided to store the ice packs which facilitates handling and is a great benefit for both home and away games. We fully endorse this product to assist in the treatment of soft tissue injuries to all our players.

Head TrainerAFL Team Port Adelaide Football Club

Sportscare Physiotherapy is pleased to endorse the Iceepak Cold Therapy Products We find that the purpose-designed ankle, knee, elbow and shoulder wraps offer an exceptional, targeted synergy between cold therapy and compression. The neoprene fabric enables the wrap to be worn on top of clothing, whilst the straps allow the cold pack to be worn comfortably, without interruption to daily activity. We have had positive feedback from our patients, and more compliance with cold therapy regimes through use of the Iceepak range.

We would have no hesitation in recommending this product to sporting or therapeutic agencies.

Jon DearnessPhysiotherapist, Sunnybank Sportscare